Return & Refund Policy

Last Updated: July 17, 2026

At Vinylica, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns are accepted within 14 days of the delivery date.

To be eligible for a return:

• Vinyl records and CD albums must be unopened and remain in their original sealed packaging.
• Products must be returned in their original condition.
• Proof of purchase is required.

Mystery & Random Vinyl Variants

Some products may include randomly assigned or mystery vinyl variants.

Because the variant is revealed only after opening the sealed packaging, opening a product to view or obtain a different variant does not qualify the item for a return or refund, provided the product is otherwise free from defects.

Damaged, Defective, or Incorrect Items

If your order arrives:

• damaged during shipping,
• defective,
• missing parts,
• or you receive the wrong item,

please contact us within 14 days of delivery.

We will review the issue and, where appropriate, provide a replacement, exchange, or refund at no additional cost.

Photos of the item and packaging may be requested to help process your claim.

Return Shipping

If the return is due to our error (such as a damaged, defective, or incorrect item), we will provide instructions for returning the product and cover the return shipping costs where applicable.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing typically begins within 5 business days after inspection.
• Your financial institution may require additional time before the refund appears in your account.

Restocking Fees

We never charge restocking fees.

Non-Returnable Items

The following items are not eligible for return:

• Opened vinyl records or CD albums that are free from manufacturing defects.
• Products opened solely to reveal or exchange a random or mystery vinyl variant.
• Gift cards, if offered.

How to Start a Return

Please contact our support team before sending any item back.

Vinylica LLC
2041 NW 40th Ave
Coconut Creek, Florida 33069
United States

Email: support@vinylica.com

Phone / Text: +1 (954) 330-0352
(Text messages are preferred before calling.)

Unauthorized returns sent without contacting us first may experience processing delays.